Yes. We clean the agreed service areas where dog waste is present, including backyards, side yards, front yards, dog runs, fence lines, and common potty areas. We do not clean inside homes, garages, sheds, or areas that are unsafe or inaccessible.

Yes. We provide service year-round when conditions are safe. Service may be delayed, rescheduled, or skipped during unsafe weather such as snow, ice, flooding, lightning, heavy rain, excessive mud, or poor visibility.

We take safety seriously. Customers do not need to be home, but gates must be accessible and aggressive or unsafe dogs must be kept out of the yard during service. We make reasonable efforts to close gates after each visit, and tools/equipment are cleaned or sanitized between properties to help reduce cross-contamination concerns.

Pricing depends on your ZIP code, number of dogs, service frequency, yard size, yard condition, and how long it has been since the yard was last cleaned. Starting prices are available, but final pricing is confirmed after we review your service details.

No long-term contract is required. You can start, pause, or cancel service by contacting Oregon Scoop Professionals LLC. Routine service is billed monthly unless otherwise agreed.

Unless otherwise agreed in writing, we do not haul pet waste off-property. Pet waste is securely double-bagged and sanitized before being placed in your designated trash receptacle. If your trash receptacle is unavailable, the waste may be placed in a reasonable location near the gate, garage, or another agreed location.

Friendly dogs may be okay at our discretion. Aggressive, territorial, unpredictable, or unsafe dogs must be secured before service. If your dog will be in the yard during service, please let us know ahead of time.

Yes, you can request a preferred service day. We do our best to accommodate requests, but service days depend on route availability, location, weather, and scheduling efficiency. Exact days may vary as routes grow or change.

Exact arrival times are not guaranteed because routes may change based on location, weather, traffic, and service needs. Service may occur at any reasonable time during your scheduled service day. When available, service updates may be sent by text, email, or through the client portal.